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Terms and conditions

How to Make Your Reservation


The following few sections explain the procedure followed when you make a reservation enquiry.

You can make a reservation enquiry in one of three ways:


  • Use the Reservation Form here

  • Phone us

  • Fax us


Use of Reservation Form


Take two minutes to submit your reservation details and contact information using the simple-to-use Reservation form.  This is the preferred method to ensure that you receive a reply in the shortest possible time.

At this point we only need to know a few details about you and your reservation.  We don't need to know your full address, Telephone and FAX number, nor any other details — so filling out the form will only take you a few moments!

Our Privacy Policy ensures that your contact details are safe with us.


Form Submission Confirmation


After you have submitted a reservation enquiry then you will automatically receive an email telling you that your enquiry was successfully submitted. 


If you do not receive this automatic confirmation then this means that either:

  • Your email address was mis-typed! Or...

  • The Internet or Email system may have a connection problem!

Therefore, please double-check that you entered your email address correctly, in the Reservation form. 

If you are sure that you entered your email address correctly then consider contacting us directly using email, telephone, or FAX.


Response Times


We aim to answer all reservation enquiries personally within one hour during office hours. 

Therefore -depending on the information displayed on the Reservation page - check your mail within one hour for our response.  

Your email reply from us will contain instructions on how to confirm your reservation.


Phone Us


Please first check our Reservation page before you phone us, to ensure that you are phoning us during office hours.  

You'll find that the page displays the current time in Thailand, and our On-line Reservation Desk office hours. 

By checking the local time in Thailand you can also find out exactly when to expect an email reply from us to confirm availability.

Please find our phone and FAX numbers at the foot of this page.


Fax Us


Feel free to FAX us with your reservation enquiry details.  Be sure to include all details such as your:

  • Name

  • Fax Number

  • Email address (if applicable)

  • Arrival date

  • Departure date

  • Number of rooms

  • Number of people

Please use our confirmation form. (click on it, print the form, close the page then fill it out and fax it to us).

Please find our phone and FAX numbers at the foot of this page.


How to Confirm Your Reservation


When you receive an email reply to your reservation enquiry, we will confirm the availability of your room, and include instructions on how you can confirm your reservation using your credit card, or use our confirmation form. (click on it, print the form, close the page then fill it out and fax it to us).

A valid credit card is required to confirm each reservation. On confirmation, a refundable deposit will be charged to the card. The balance due will be payable direct to the hotel on departure

During the peak season : 21 December - 07 January

A 30% refundable deposit is required. There is a minimum stay of 3 days during this period.

All other times
A 20% refundable deposit is required. 

We can only hold room reservations for 24 hours if we do not receive a reservation confirmation from you! Therefore, please confirm your reservation promptly to prevent disapointment.


Krabi Sands Cancellation Policy


How do I cancel?


Please make your cancelation at least 14 days before check in, to avoid a charge!
Please make your cancellation in writing, by ONE of:



Your cancellation is then accepted only after you receive a cancellation confirmation back from us - this is required to ensure that we do indeed receive your cancellation and can identify your reservation. If you prefer to receive your cancellation confirmation by FAX then please email us with your FAX number.


What cancellation charges apply?


- If the booking is cancelled more than 30 days prior to arrival the deposit will be refunded, less bank handling charges of 5% of the amount of the deposit or Bht 500 (whichever is greater)

- For cancellation less than 30 days prior to arrival, the deposit will be non-refundable
- No show; the deposit will be non-refundable

- Early check out; 1 additional night room rate will be charged, payable direct to the hotel on departure


Occupancy and extras


- Maximum occupancy 3 adults or 2 adults and 2 children per room. Over 16 counted as adult.
- One child under 12 sharing parents bed free plus 80 Bht breakfast if required. Extra Mattress 500 Bht plus breakfast 150 Bht if required (Breakfast for child under 12 at 70 Bht)
- Extra baby cot 500 Bht
- Extra child 300 Bht
- Third adult without extra bed 500 Bht plus breakfast 150 Bht if required
- Extra mattress 500 Bht


Our Privacy Policy


We respect your privacy.  Your contact information will remain private. 


The Krabi Sands Resort Hotel will never sell, rent, loan, barter or otherwise share any of your personal details with anyone, for any reason, ever! 


Neither will we harass you with email "Offers". 


Your contact details are safe with us.

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